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Reskinned Terms and Conditions of Sale

These terms and conditions (Terms) set out the terms on which you can purchase our pre-owned clothes and accessories (Items) through our website (Website). You must accept these Terms for us to provide one or more Pieces to you. By purchasing one or more Pieces, you confirm that you accept these Terms and you become legally bound by them.

Please read these terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Pieces, set out your rights and responsibilities and tell you what to do if there is a problem.

If you do not agree to these Terms, you must not purchase our Items.

Please note that we reserve the right to update, change or replace any part of these Terms in our sole discretion. We do this in accordance with section 9 (Changes to these Terms) below.

For information regarding the processing of personal data, please see our Privacy Policy here.

For information regarding access to and use of our Website, please see our Disclaimers page here.

Who are we?

We are Reskinned Resources Limited, registered in England and Wales with company number 12214659 whose registered address is Unit 5, Maskell Industrial Estate, 29 Bidder Street, London, E16 4ST (we / us /our). Our VAT number is 380110148.

We are a textile re-use and recycling business: we work with retail brands who want to ensure that their items have as long a life as possible, including finding new owners for pre-owned items. Consequently, we may have only one or very few of each item available and cannot usually offer a variety of sizes. Only the items that you can view on the Website are available for you to purchase at the time of viewing. Available items may change without notice.

We use Shopify, which is an e-commerce platform managed by Shopify Inc. and not owned by us, to help us manage the sale of our Pieces to you through our Website.

How to contact us

You can contact us with any queries through our Contact Page.

  1. Placing an Order

To purchase one or more of our Items, you need to place an order on our Website (Order). In legal terms, the Order is an offer by you to purchase the Items described in the Order in accordance with these Terms.

Please check your Order carefully before confirming it. You are responsible for ensuring that your Order is complete and accurate.

The Order will only be accepted when we send you a written acceptance of the Order by email. When we send you this email a formal contract between you and us will be created (Contract).

Our Website is solely for the promotion of our Items in the UK. Unfortunately, we do not accept orders from OR deliver to addresses outside the UK.

We reserve the right to accept or reject any Order at our discretion. If we are unable to accept your Order, we will notify you as soon as possible.

By placing an Order, you confirm that you are an individual who is:

  • at least 13 years old.
  • legally capable of entering into contracts in your country of residence, and you consent to us conducting verification and security procedures.

The Items are not intended to be purchased by children under 13 years old. We do not knowingly collect or request any information from anyone under 13 years old, or knowingly allow anyone under 13 years old to purchase our Items. Children under 13 years old are forbidden to provide us with personal information. If we discover we have collected personal information from a child under 13 years old without the consent of their parent or legal guardian, we will delete as much of such personal information as we can as soon as possible

  1. Description of our Items

While we use reasonable efforts to describe and photograph our Items, and to display the colours, as accurately as possible, there may be minor variations between the images as they are displayed on the Website and the Pieces you receive. In particular (but without limitation), we cannot guarantee that your computer's display of the colours will reflect the colour of the Items.

As set out above, each Item is generally listed as an individual item, and we are under no obligation to provide you with the ability to Order more than one, or Order any Item in more than one size, colour or other variation, other than as listed.

We have created a system to identify the condition of each Item (Grading System) as follows:

  • Brand New – this means that the Item is in brand new condition and has not been worn, it may have the original brand tags still attached or they may have been removed. This Item will be supplied direct from the Brand.
  • As New – this means that the Item has been worn before but shows no signs of wear, with no marks, stains, holes, or other defects.
  • Pre Loved – this means that the Item has been worn but well maintained, there may be some visible signs of wear and tear.
  • Repaired – this means that the Item has been repaired, (for example, small holes have been stitched or buttons replaced) prior to listing. Details of the extent to which the Item has been repaired will be set out in the individual listing. Please note than the repairs described in the listing will not be considered defects for the purposes of paragraph 2 of section 5 (Returns and Refunds).

When providing our Items to you, we promise that:

  • we will provide our Items to you in accordance with these Terms;
  • we will comply with all applicable laws;
  • our Items will conform with the description set out in the Order;

our Items will be free from material defects (subject to the Grading System set out above); and our Items will be of satisfactory quality (subject to the Grading System set out above).

3. Delivery

We will deliver your selected Item(s) to you according to your chosen delivery method and as set out in our Deliveries Policy, which is set out here: Delivery and Returns Policy. The cost of delivery will be as displayed to you on our Website when you place the Order.

While we make every effort to deliver our Items to you as soon as reasonably possible and in an event within 30 days of accepting your Order, time of delivery is not guaranteed.

  1. Price and payment

We sell a large number of Items through our site. It is always possible that, despite our reasonable efforts, Items may occasionally be incorrectly priced. If we mistakenly accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Items and refund you any sums you have paid.

The final price for our Items will be as set out in your Order (Price). The Price is inclusive of value added tax (VAT). The cost of delivery that is provided to you when you place the Order will include all charges for packaging, insurance and delivery of the Item(s).

We will charge the Price to the credit or debit card that you have provided at the time we accept the Order. All amounts due under a Contract must be paid in full in advance.

  1. Returns and Refunds

We’re sure you’ll love your Reskinned purchase. However, if you would like to return any of our Items, please follow the instructions set out in our Delivery and Returns Policy, here[SL1] . This Delivery and Returns Policy is subject to and must be read alongside these Terms. The Terms shall take precedence over the Delivery and Returns Policy if there is any conflict between them.

If you change your mind

Before your Items have been dispatched

If you change your mind about an Order and want to cancel the Order before the Item(s) has/have been dispatched, you have the right to cancel your Order within 14 days from the Order date.

To cancel your Order, please contact us at To help us process your cancellation more quickly, please include your Order number in the email you send to us. Once we have received your email, we will confirm receipt and issue your refund to your original payment method within 14 days of receiving the notification to cancel.

After your Items have been dispatched

If you change your mind about an Order but we have already sent you an email confirming that your Items have been dispatched, you will need to email us at and return the Item(s) within 30 days from the day after delivery of the Item(s) (or after you receive the final delivery of the Items, if the delivery is split into different parts). We strongly recommend that you get proof of postage. We will not be able to process the refund until we have received the Item(s) back from you. Once we have received the Item(s), we will issue you with a refund via your original payment method. This does not apply to any Items that have a protective or hygiene seal (e.g. underwear) if that seal has been broken.

Unless your Item(s) is/are faulty or misdescribed, (see below) you are responsible for the cost of returning the Item(s) to us. For information on how to return your Item(s) to us, please see our Delivery and Returns Policy here.

Faulty Goods

The Items that we provide to you must be as described and must be fit for purpose and of satisfactory quality in accordance with the Grading System. We are under a legal duty to supply Items that are in conformity with our contract with you.

If you want to return your Item(s) to us because it/they was/were faulty or mis-described, please complete the returns slip enclosed in the packaging with your Item(s) and select the option that refers to Faulty Goods. This ensures that you do not have to pay the cost of returning the Item(s) to us.

Once we have received the Item(s), we will issue you with a refund on your original payment method. This excludes Items that are defined in section 2 (Description of our Items – Grading System) above as Repaired, where defects have been identified by our Grading System in the listing.

You cannot return the Items if:

  • they are damaged or broken (other than where they were damaged prior to being received by you or where the Items have been listed under the Repaired standard, per our Grading System);
  • the Items have been worn or used, (beyond the condition they were Graded at the time of Order on the listing) or any of the labels/tags (whether original or our branding) have been removed;
  • where an Item has been sealed or packaged for hygiene purposes, the seal or packaging has been broken; and
  • you do not have proof of the Order or a returns slip, (as explained in our Delivery and Returns Policy).

For more detailed information on your rights in relation to cancellation, returns and refunds, visit the Citizens Advice website at or call 0808 223 1133.

Mystery Boxes

Where you have purchased a Mystery Box, (that is, an Order containing multiple Items of differing varieties that we select at random based on your selected sizing and other preferences detailed in the original Item listing), we cannot accept returns of that Mystery box if any of the above points for regular Orders have not been complied with, or the Items have been mixed or replaced with any other substance or Items. We can only accept returns for Mystery Boxes that are complete (i.e. that contain all of the Items originally included). We do not accept returns for individual Items within that Mystery Box.

Where Mystery Boxes contain Items that are Graded at less than Brand New, (see our Grading System above), we will clearly set this out in the relevant Mystery Box listing. By completing the order you accept this condition, (whether or not your Order contains other Items).

Please note that, other than as set out above, Orders for Mystery Boxes are subject to these same Terms as for regular Orders of Items on our Website.

If you encounter any issues with a cancellation, return or refund for regular Items or Mystery Boxes, or have any questions or concerns, please contact us as soon as possible at

  1. Your obligations and restrictions

You agree and accept that:

  • you must only use our Items for domestic and personal use. You must not use the Items for commercial, business or resale purposes.
  • you will provide complete and accurate information when placing an Order for an Item (or Items) and you are responsible for making sure that the data you provide us, and the Order you have created, is correct;
  • you will comply with these Terms of Sale, and any other documents referred to in it, when using our Website and placing an Order for our Items; and
  • you will not use our Website or purchase our Items to do or take part in anything illegal.

In reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us as outlined on our Contact Page for help or more information.

  1. Termination

We may terminate any and all Contracts we have with you at any time by contacting you in writing if:

  • you commit a serious breach of these Terms;
  • you do or take part in anything illegal when using our Website or purchasing our Items; or
  • you fail to pay any amount due under a Contract on the due date.

You can terminate a Contract or Order with us only as set out in section 5 (Returns and Refunds and Faulty Goods).

Our right to terminate does not affect any of your rights and obligations that either party has acquired under that Contract at any time up to the date of termination.

The following Terms will continue to apply even after termination of a Contract: sections 1, 5, 6, 8, 10, 11, 12, and 13.

  1. Events outside either party’s control

Neither party will have any liability under these Terms or a Contract for any delays or failures to perform their obligations because of circumstances that are beyond its reasonable control, (for example, an act of war, fires, floods etc). Neither party will be considered to be in breach of these Terms or a Contract for any delays or failures to perform their obligations because of circumstances beyond its reasonable control.

In particular, we will not be liable for any loss or damage caused to you due to failure to access our Website for any reason, or as a result of a cyber-attack or other third party activity. We will not be liable for any delays, losses, or other damage caused to you due to third party delivery services we may use.

If a party is affected by such circumstances, it must promptly write to the other party. If such circumstances carry on for more than 14 days, either party may terminate these Terms or a Contract immediately by writing to the other party.

  1. Changes to these Terms

We may amend these Terms at any time. If we amend these Terms, we will publish the updated terms on our Website. You do not have any right to receive specific notice of such changes.

Your purchase of our Items after any change(s) to these Terms demonstrates that you accept the updated Terms.

  1. Third Party Sites

We neither own nor control Shopify, nor any other payment providers and gateways, we may use to facilitate payments from time to time, nor any other third party site, product, or service (including the internet browser or search engine) that might direct you to our Website, or that we may link to from our Website (Third Party Sites). You understand and agree that your use of any Third Party Sites is subject to any terms of use or privacy policy provided by such Third Party Site and we are not a party to any such agreement. You should review any terms of use and privacy policy provided by such Third Party Sites and, if necessary, contact that third party with your concerns or questions. We will not be responsible for the acts or omissions of any Third Party Sites, or for anything that happens as a result of your use of any Third Party Sites.

  1. Liability

Our Items are intended for purchase and use by consumers, and we will not be liable for losses for non-consumers.

If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the Contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

We are not liable to you for any loss or damage that was not foreseeable.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

If, regardless of the previous paragraphs, we are found to be liable, our total liability to you or to any third party in connection with a Contract is limited to the total Price paid in connection with that Contract.

Nothing in these Terms or a Contract limits or excludes our liability for:

  • fraud or fraudulent misrepresentation;
  • death or personal injury resulting from our negligence or the negligence of our agents or employees; or
  • any other liability that cannot be limited or excluded by law.

If we are affected by such an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil the Contract.

  1. Feedback and Complaints

We welcome feedback about our Items. We hope that you are satisfied and we are always keen to hear about ways to improve our Items. You may choose to submit comments, bug reports, ideas or other feedback (Feedback) about our Items, including without limitation about how to improve our Items by emailing us. We are not required to publish any Feedback, but are free to use Feedback at our discretion and without additional compensation to you and may disclose Feedback to third parties.

Any questions, complaints or claims about our Items can be made by contacting us at:

  1. General

Entire agreement: These Terms and the terms of each accepted Order represent the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.

No partnership or agency: Nothing in these Terms or a Contract forms, or will be deemed to form, a partnership between the parties nor make any party the agent of another party.

Assignment: We may assign (i.e. pass on to someone else) our rights and/or sub-contract our obligations under these Terms or any Contract. You must not assign your rights or obligations under these Terms or the Contract.

Waiver: Any right or remedy granted to either you or us for breach of these Terms or a Contract will be in addition to all other rights and remedies available to either you or us. If either of us fails or delays to exercise any right or remedy, or only exercises a right or remedy in part, this does not mean that we waives such right or remedy in full in the future.

Severance: If any provision of these Terms or a Contract (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected. If any provision (or part of any provision) would be illegal, invalid or enforceable unless part of the wording was deleted or worded differently, such provision will apply with such deletion or amendment as may be necessary to make it valid or effective.

Notices: Notices under these Terms must be in writing and either sent by first class post to the party’s registered office (or other address notified by it) or by email to the email address notified to each party by the other. Notices will be deemed received, if sent by first class post, on the second working day after posting or, if sent by email, at the time of transmission.

Third party rights: A person who is not a party to these Terms or a Contract does not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of these Terms or a Contract.

Governing law and jurisdiction: These Terms, each Contract and any dispute or claim arising out of, or in connection with these Terms, any Contract or the subject matter or formation (including non-contractual disputes or claims) of the same will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that that courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims.

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